The merger undertaken by Waseca, Dodge and Steele counties to form Minnesota Prairie County Alliance was honored earlier this week at the Association of Minnesota Counties convention in St. Paul.
The collaborative was one of four statewide initiatives cited at the convention by AMC officials.
The MNPrairie merger of the three counties’ human services department was cited by AMC for several reasons:
Customer service has been improved with the provision of evening office hours, at no additional cost, to enable people with jobs to better access services.
Efficiencies have been achieved in many ways, but uniquely by combining caseloads across sites in the state computer systems so that staff use their MNPrairie identification number once, rather than having to sign out using one county ID number and sign in using another each time they work on a case from a different site.
Increasing management and strategic agency direction-setting by redeploying two director roles to establish managers who are subject-matter experts who pay attention to best and emerging practices in their program area, enabling supervisors to focus on supporting the work of their individual team member’s work with clients.
Obtaining state certification as a human services delivery authority, enabling the agency to seek waivers of state and federal program requirements to get better outcomes, setting the stage for greater innovation in this next stage.
Source: Waseca County News